Billing & refunds

Your free trial

Every new member gets the first 7 days free with full access to all thirty days of the course. If you cancel before the trial ends, you are not charged.

Monthly membership

After the trial, membership is $6 (USD) per month. It renews automatically each month until you cancel. Payments are processed by our payment partner, who acts as the seller of record and issues your invoice.

Cancelling

You can cancel at any time from your account page. Access continues until the end of the period you have already paid for, and your journal stays saved.

Requesting a refund

You can ask for a refund at any point in the course — you don't have to finish it first. The request window is 14 days, counted in daily intervals from the course days you have already completed: your window stays open as long as you completed a day within the last 14 days.

The course is otherwise self-paced — there are no calendar deadlines while you are simply taking it. But requesting a refund starts a timed finish: from the day you ask, one remaining course day is due each calendar day. You keep full access while you keep working.

If two days pass without attempting the course during a timed finish, your access ends and your request is passed to us for review. Refunds are approved by a person, usually within two working days, and returned through your original payment method.

What to expect:

• The request covers your most recent monthly payment only, not earlier months.
• Every request is reviewed by a person — nothing is refunded automatically.
• Approved refunds are returned through the original payment method by our payment partner. How quickly it appears depends on your bank.
• Trial-only members have never been charged, so there is nothing to refund — simply cancel.
• Your journal, progress and account are never deleted because you asked for a refund.

Other refunds

If you were charged by mistake, or something went wrong on our side, write to Dayi@mentallaboratories.com within 14 days of the charge and we will put it right. Because the trial gives full access before any charge, we do not usually refund months you have already used outside of the post-cycle window above.

Payment problems

If a payment fails we will let you know and retry. Your progress and journal are never deleted because of a failed payment.

How to request a refund

Refunds are processed by our payment partner, Paddle. You can request a refund at paddle.net, use the refund option on your account page, or write to us.

Questions

Mental Laboratory is operated by Owami Dayi, an individual seller trading as Mental Laboratory. Write to Dayi@mentallaboratories.com and we will reply within two working days.

Seller address: XA 132 Bhekulwandle Area, Amanzimtoti, Durban, 4126, South Africa.